Fully supported, fast turnarounds
Clients select RSI to assist in managing the cost and complexities of supporting and enhancing their most important enterprise applications.
Today’s market demands organizations deliver solutions quicker while maintaining quality and staying within budget expectations. RSI utilizes Agile application management methodologies to provide a nimble approach that optimizes our client’s return on investment.
RSI specializes in the latest application management tools proven to improve productivity and user experience. We blend smart automation with domestic support to ensure client applications remain available. Our automation toolsets and flexible delivery options keep costs low.
Through our onsite and onshore support model, RSI provides a quick response solution team enabling our clients to focus on developing new projects and initiatives. Our team members are experienced professionals capable of handling even the most complex technical support issues.
Contact us today to learn more about our Application Management services and how our team can benefit your organization.
The support and maintenance of the CAS application requires an in-depth understanding of the tool and the business processes supported by it. By outsourcing your CAS support to RSI you have access to our team of trained CAS experts that can respond quickly to requests for support and aid in complex problem solving. Our flexible model enables clients to select the best approach to meet their specific needs. Our engagement models range from fully outsourced support with SLA-driven management to flexible hour blocks for a specific time period.
RSI’s SAP Functional practice offers extensive proficiency in system functionality and configuration combined with deep business process experience. RSI offers our clients fully dedicated teams or the flexibility to have “fractional ownership” of SAP resources to further minimize cost.
RSI’s ABAP Netweaver team provides the technical edge needed for any SAP project. We have experience in all WRICEF (workflows, reports, interfaces, conversions, enhancements and forms) objects and we invest in staying on the cutting edge of SAP technology.
RSI’s SAP Basis services range from routine daily monitoring and reports to the complete management of the SAP software and systems. Our team can provide guidance and recommend best practice solutions with regards to sizing, installation, and deployment. In addition, our team has experience in product life-cycle tasks such as migrations, upgrades and enhancement pack implementations.
RSI has developed a unique methodology for implementing SAP security roles on both ECC and BI that meets today’s rigorous compliance requirements. The methodology was developed based on our practical implementation experience, risk-based audit and process knowledge. Our methodology is designed to significantly reduce the cost of developing and maintaining a compliant SAP role design by shortening the development and implementation cycle. Our methodology also reduces ongoing support efforts related to maintaining security roles and managing user segregation of duties (SoD).
Platform Support and Administration Outsourcing
RSI provides a range of administrative services to help companies manage their Salesforce orgs. Everything from day to day administration support to advanced setup of business processes. We also provide platform support and administration enabling you to manage Salesforce with fewer people. You will benefit from our insights into best practice and years of experience to improve your current implementation.
ETL Support and Integration Services
Due to both organic growth and acquisitions, companies often experience the need for significant data migrations into a Salesforce org. RSI couples its Salesforce expertise with our extensive database teams who have experience across a wide range of database platforms to offer a turnkey solution. We can also provide integration services to connect your other business systems with Salesforce. A strategic systems integration project, while often challenging, brings significant productivity and improved user experience to companies willing to commit to such projects. We are experienced in the latest tools and technologies to support complex systems integrations with Salesforce.
Platform Extension and Lifecycle Management
RSI is the outsourcer of choice for companies who identify the need for custom applications or extensions to the existing apps. Working with APEX and other commonly used programming languages, as well as, UI languages such as Visualforce, HTML and CSS, we provide a comprehensive and cohesive team to take Salesforce to the next level. We are a leader in agile development practices making us an ideal partner for enabling your Salesforce platform to do more than you thought possible. We build custom applications and customize the skin on your Salesforce environment to provide significantly improved user experience. Our experienced Salesforce team can evaluate and advise you with architecture planning, code reviews, and strategic roadmaps.
- SharePoint Solution Architecture and Development
- SharePoint Workflows
- InfoPath Forms Solutions
- SharePoint Reporting / Dashboards
- SharePoint Branding
- SharePoint QA/Testing
We have a proven track record of delivering SharePoint solutions through numerous successful customer service engagements. RSI has the skills and real-world SharePoint expertise necessary to meet your SharePoint needs.