challenge
A leader in the Application Security SaaS space needed increased capacity to their client-facing, white-glove penetration testing teams. By offering this service to clients they differentiate and extend their software scanning engines through a visual review of the client site. This hands-on approach finds new vulnerabilities, protecting their customers beyond the scanner findings and contributes to additional improvement of their products. They needed a partner who could scale quickly while also providing the same level of quality as their internal teams.
solution
We assembled a high-performance team that was onboarded within 60 days and became self-sufficient within 3-4 months. After detailed training on key vulnerabilities, the team centralized and documented the client’s cross-team quality assurance (QA) criteria to drive consistency and streamline QA discussions with our client. This was a complex process that typically takes their own employees 12 months to get fully up to speed.
results
Our team increased overall capacity by 20-25% leading to a three-month improvement in scheduling availability for our client’s customers. It allowed our client to better meet demand, reduce overall time to schedule customers and accelerate revenue realization. Their internal teams were able to return to a more normal pace, reducing overall burnout and the need for overtime.
Modernized Applications Improve Quality of Care for Senior Citizens
Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.
Improved Growth and Scale Through Application Modernization
TeachTown needed to modernize their core applications and infrastructure so that as their business grew, the applications could scale with them. We brought the capabilities, mindset and cross-functional team to make it happen.
Regulatory Compliance Gap Quickly Closed for Large Industrial Services Provider
A leading provider of industrial services worldwide needed to fill a critical labor law compliance gap with their HR payroll processing. We created a highly usable and efficient platform to track the massive amounts of data for its 15,000+ American employees. In just 9 months, the company reached regulatory compliance.
Global Logistics Company Gets to Market First With Customer-Facing Application
Our client, a global logistics company, needed to introduce a cloud-based customer-facing application to allow customers to view their scheduled trailer requests and submit ad hoc requests in the event of volume spikes. Speed-to-market was essential as none of their competitors had a similar application, so they wanted to be the first to market with it.