case_study
Jul 28, 2021
Rural Sourcing Improves Speed-to-Market for SaaS Company via Product Modernization
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the challenge
A leader in the Application Security SaaS space needed increased capacity to their client-facing, white-glove penetration testing teams. By offering this service to clients they differentiate and extend their software scanning engines through a visual review of the client site. This hands-on approach finds new vulnerabilities, protecting their customers beyond the scanner findings and contributes to additional improvement of their products. They needed a partner who could scale quickly while also providing the same level of quality as their internal teams.
solution
We assembled a high-performance team that was onboarded within 60 days and became self-sufficient within 3-4 months. After detailed training on key vulnerabilities, the team centralized and documented the client’s cross-team quality assurance (QA) criteria to drive consistency and streamline QA discussions with our client. This was a complex process that typically takes their own employees 12 months to get fully up to speed.
results
Our team increased overall capacity by 20-25% leading to a three-month improvement in scheduling availability for our client’s customers. It allowed our client to better meet demand, reduce overall time to schedule customers and accelerate revenue realization. Their internal teams were able to return to a more normal pace, reducing overall burnout and the need for overtime.
“The differences between RSI and our third-party partner have been night and day. RSI communication is quick and professional with weekly metrics and status updates, and keeping aligned with expectations and needs. The quality of the work is far superior to that of our other partner with minimal missed vulnerabilities, minimal missed coverage and minimal process issues.”
-Director, Application Security
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