case_study
Jun 23, 2021
Rural Sourcing Helps Leading Dental Insurance Provider Cut Costs and Improve Data Integrity
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the challenge
Ineffective Offshore Team
The client was trying to create a patient/provider communication tool but was having problems with their offshore development firm. The project was behind schedule due to frequent mistakes and communication challenges.
Key Outcomes
50%
smaller team
Rural Sourcing completed project with half the team of the offshore firm
Improved
satisfaction scores
overall improved patient and provider satisfaction scores
3x
throughput
Three times the total throughput and velocity over offshore firm
the solution
Web-Based Notification Tool
Rural Sourcing created a web-based primary care physician notification tool that collected clinical data for each specified patient event as well as notified the primary care provider of these events, and created immediate notification upon event reoccurrence.
I continue to be impressed with the Rural Sourcing team. Their programming skills, professionalism, ability to ask the right questions when interpreting requirements and their overall ability to make decisions to provide a truly functional, pleasing product for our end users is just beyond words. I only regret not bringing them on much sooner.
— Director of Field Operations,
Healthcare Services Provider
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