Case Study

New Customer Interface for Increased Performance and User Satisfaction

challenge

Out of Date Technology

This U.S.-based international car rental company needed to rewrite their Metadata Repository Graphical User Interface, as it was written in a soon to be decommissioned web host that would no longer be supported. We moved their platform from PHP to Java, and changed to an Angular 7 front end. We also created documentation to train the client’s data custodians on the updated application.

Key Outcomes

Our team completed the project on time, and delivered an accurate scope and estimation of the project. The company’s new and improved interface meant customer search results would be nearly instantaneous, with the largest queries taking less than 30 seconds. All work could be accessed within 1-2 clicks.

1-2 Clicks

All work could be accessed within 1-2 clicks.

Quick Results

The company’s new and improved interface meant customer search results would be nearly instantaneous, with the largest queries taking less than 30 seconds

solution

From PHP to Java

In order to upgrade our client’s existing Metadata Repository Interface for improved system performance, we moved their platform from PHP to Java, and changed to an Angular 7 front end. We also created documentation to train the client’s data custodians on the updated application.

Working with Rural Sourcing was a new and exciting experience for our team. Due to the team’s extensive and diverse knowledge, we were able not only to deliver a robust solution but also one that contains more functionality and usability than anticipated. The team not only provided technical value, but their intangible qualities (ie personality and communications skills) helped to make the process both efficient and fun. Though we had a rough start defining the initial requirements, we were still able to set our end goal and keep our sights set for success.

— Senior Manager of IT Applications, International Car Rental Company
Related Case Studies
See All Case Studies
case_study
Sep 26, 2022

Modernized Applications Improve Quality of Care for Senior Citizens

Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.

Read More
case_study
Aug 30, 2022

Improved Growth and Scale Through Application Modernization

TeachTown needed to modernize their core applications and infrastructure so that as their business grew, the applications could scale with them. We brought the capabilities, mindset and cross-functional team to make it happen.

Read More
case_study
Jul 28, 2022

Regulatory Compliance Gap Quickly Closed for Large Industrial Services Provider

A leading provider of industrial services worldwide needed to fill a critical labor law compliance gap with their HR payroll processing. We created a highly usable and efficient platform to track  the massive amounts of data for its 15,000+ American employees. In just 9 months, the company reached regulatory compliance.

 

Read More
case_study
Jun 8, 2022

Global Logistics Company Gets to Market First With Customer-Facing Application

Our client, a global logistics company, needed to introduce a cloud-based customer-facing application to allow customers to view their scheduled trailer requests and submit ad hoc requests in the event of volume spikes. Speed-to-market was essential as none of their competitors had a similar application, so they wanted to be the first to market with it.

Read More
See All Case Studies