Case Study

New Customer Interface for Increased Performance and User Satisfaction

challenge

Out of Date Technology

This U.S.-based international car rental company needed to rewrite their Metadata Repository Graphical User Interface, as it was written in a soon to be decommissioned web host that would no longer be supported. We moved their platform from PHP to Java, and changed to an Angular 7 front end. We also created documentation to train the client’s data custodians on the updated application.

Key Outcomes

Our team completed the project on time, and delivered an accurate scope and estimation of the project. The company’s new and improved interface meant customer search results would be nearly instantaneous, with the largest queries taking less than 30 seconds. All work could be accessed within 1-2 clicks.

1-2 Clicks

All work could be accessed within 1-2 clicks.

Quick Results

The company’s new and improved interface meant customer search results would be nearly instantaneous, with the largest queries taking less than 30 seconds

solution

From PHP to Java

In order to upgrade our client’s existing Metadata Repository Interface for improved system performance, we moved their platform from PHP to Java, and changed to an Angular 7 front end. We also created documentation to train the client’s data custodians on the updated application.

Working with Rural Sourcing was a new and exciting experience for our team. Due to the team’s extensive and diverse knowledge, we were able not only to deliver a robust solution but also one that contains more functionality and usability than anticipated. The team not only provided technical value, but their intangible qualities (ie personality and communications skills) helped to make the process both efficient and fun. Though we had a rough start defining the initial requirements, we were still able to set our end goal and keep our sights set for success.

— Senior Manager of IT Applications, International Car Rental Company
Related Case Studies
See All Case Studies
case_study
Jan 17, 2023

Leading Streaming OS Provider Positions to be Leading Home OS Provider

Our client, a leader in smart TV operating systems, was looking to introduce a suite of products that would be a natural extension of their business and make them a leader in a second industry. These products would integrate things like home monitoring, custom lighting and smart power at a better value than what had previously been on the market. Our client needed to test their new devices in a broad array of consumer environments and complete end-user testing scenarios quickly in order to meet their tight launch deadline.

Read More
case_study
Dec 13, 2022

Cloud-based Automation Improves Data Quality and Time Savings

We automated this managed services provider’s cumbersome manual processes with a serverless application using Angular and AWS tools. This saved them hundreds of hours per year, reduced staff burnout, and allowed them to provide their clients data-driven consulting that otherwise would have been nearly impossible.

Read More
case_study
Oct 26, 2022

Innovative and Award-winning Digital Product

Our client, a Wisconsin-based financial services provider, was being acquired by a multinational conglomerate, due to the potential of their yet-to-be-launched, digital application. It would revolutionize the travel insurance industry, since at the time, if you wanted to purchase a travel insurance policy or file a claim, you’d have to do it over the phone, or in same cases, by mail.

Our product development team stepped in quickly and started meeting with the executive team to get a thorough understanding of the business goals and start building personas and fleshing out the buying cycle. They ended up developing an innovative, award-winning application with flexible, modern architecture and got it to market on-time, despite the tight timeline.

Read More
case_study
Sep 26, 2022

Modernized Applications Improve Quality of Care for Senior Citizens

Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.

Read More
See All Case Studies