Case Study

New Financial Services Digital Product Drives Business Expansion

challenge

Shifting Consumer Expectations Requires a New Online Solution

This leading financial services provider specializing in money transfers had traditionally provided its services on a cash only basis through its walk-in retail storefront locations. However, shifting consumer demand and online offerings from competing institutions created the need for an online money-transfer service. A previous offshore provider that our client had been working with left them with an unfinished and untested product built on a .NET platform. The site needed to be completed, tested and readied for consumer launch in domestic and international markets to help expand their business.

solution

Developing a High Quality, Market-Ready Product

Our team quickly stepped in to help our client bring their online platform to the market. First, we conducted an assessment of the existing application and code and provided a roadmap for readying the site for an internal soft launch. After that, we completed the necessary enhancements and readied the site for the internal soft launch, allowing only internal employees to “pilot” the application for U.S. domestic checking account transfers only. Following a successful soft launch, our client then commissioned our team to develop further enhancements, including the activation of international money transfers from both checking account and debit card transactions, along with SMS messaging upgrades. For debit card transactions, our client selected a third-party credit card payment partner and we developed integrated calls between the two systems.

results

Better Customer Service and a Further Market Reach

Our client’s customers can now transfer money both domestically and internationally via their website with the option of providing either direct checking account information or a debit card based on the fully-integrated and fully-tested web application built by our team. Our client can now operate more competitively against other money transfer companies and with a further market reach than they’ve had before.

Related Case Studies
See All Case Studies
case_study
Oct 26, 2022

Innovative and Award-winning Digital Product

Our client, a Wisconsin-based financial services provider, was being acquired by a multinational conglomerate, due to the potential of their yet-to-be-launched, digital application. It would revolutionize the travel insurance industry, since at the time, if you wanted to purchase a travel insurance policy or file a claim, you’d have to do it over the phone, or in same cases, by mail.

Our product development team stepped in quickly and started meeting with the executive team to get a thorough understanding of the business goals and start building personas and fleshing out the buying cycle. They ended up developing an innovative, award-winning application with flexible, modern architecture and got it to market on-time, despite the tight timeline.

Read More
case_study
Sep 26, 2022

Modernized Applications Improve Quality of Care for Senior Citizens

Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.

Read More
case_study
Aug 30, 2022

Improved Growth and Scale Through Application Modernization

TeachTown needed to modernize their core applications and infrastructure so that as their business grew, the applications could scale with them. We brought the capabilities, mindset and cross-functional team to make it happen.

Read More
case_study
Jul 28, 2022

Regulatory Compliance Gap Quickly Closed for Large Industrial Services Provider

A leading provider of industrial services worldwide needed to fill a critical labor law compliance gap with their HR payroll processing. We created a highly usable and efficient platform to track  the massive amounts of data for its 15,000+ American employees. In just 9 months, the company reached regulatory compliance.

 

Read More
See All Case Studies
See All Case Studies