Case Study

80% Reduction in Order Defects Through Simplified SAP Order Entry Process

dream screen

challenge

A leading beverage distributor implemented SAP Sales Order functionality to manage a complex inside sales order entry process. They needed Rural Sourcing’s help to improve order efficiency to provide rapid access to data while interacting with customers over the phone.

Key Outcomes
50%

increase in the retention of new hires within the first 90 days

80%

reduction in order defects

15%

reduction in call handling time

Solution

Rural Sourcing simplified the order entry process by enhancing the SAP sales order entry function to provide consolidated data from multiple systems to a single order screen – a “dream screen.”

The Dream Screen has really made a difference. We were able to reduce training by one day and had one of the highest quality months in the history of our customer care.

— Director, Customer Care, Beverage Distributor
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