Case Study

Integrating Data Between Platforms Post-Acquisition Streamlines Patient Care

challenge

Merging Platforms

Through acquisitions, this client in the healthcare space essentially had two competing claims management platforms due to two similar companies merging. This caused redundancies and cost inefficiencies. The client had been utilizing an offshore development provider that wasn’t delivering. They created a business case for one integrated front end and back end solution to handle all of their transactional business, and needed support in reaching this vision.

solution

An Efficient Integration

The focus of the initial engagement was to standardize and integrate data between the two platforms. Our team’s first step was to stabilize the functionality, reduce data errors and resulting claims processing, as well as creating a path toward a single long-term solution. Because the efforts leading up to that point were centered around data normalization, the client needed our team to focus on modernization, architecting, and systems integration

results

Better Service for Providers and Patients

Once our team achieved standardization and data normalization, the client was able to more effectively manage their overall provider network, masking the reality of two separate platforms. The client, as well as the providers and patients all benefited from this solution. The new standard data model with good data allowed the client to efficiently and effectively manage their claims process and deliver patient care in a more streamlined manner. The future work from this initial project will allow the client to build a single user interface to connect all ancillary systems, and will result in more efficient patient and provider interactions.

Related Case Studies
See All Case Studies
case_study
Sep 26, 2022

Modernized Applications Improve Quality of Care for Senior Citizens

Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.

Read More
case_study
Aug 30, 2022

Improved Growth and Scale Through Application Modernization

TeachTown needed to modernize their core applications and infrastructure so that as their business grew, the applications could scale with them. We brought the capabilities, mindset and cross-functional team to make it happen.

Read More
case_study
Jul 28, 2022

Regulatory Compliance Gap Quickly Closed for Large Industrial Services Provider

A leading provider of industrial services worldwide needed to fill a critical labor law compliance gap with their HR payroll processing. We created a highly usable and efficient platform to track  the massive amounts of data for its 15,000+ American employees. In just 9 months, the company reached regulatory compliance.

 

Read More
case_study
Jun 8, 2022

Global Logistics Company Gets to Market First With Customer-Facing Application

Our client, a global logistics company, needed to introduce a cloud-based customer-facing application to allow customers to view their scheduled trailer requests and submit ad hoc requests in the event of volume spikes. Speed-to-market was essential as none of their competitors had a similar application, so they wanted to be the first to market with it.

Read More
See All Case Studies