Case Study

Colliers and Rural Sourcing – Partners in Impact Sourcing

challenge

A Need to Adapt to New Market Demands

Like all other firms, the pandemic and resulting economic and human toll caused publicly held commercial real estate leader Colliers to rethink the delivery of its strategic priorities and related technology service offering to its clients and own people in the U.S. within its Technology & Innovation (T&I) practice. The role Colliers T&I plays as a workplace and real estate service provider to some of the largest investors and users of property around the world requires it to maintain constant speed, efficiency and quality in the delivery of real estate and brokerage technology solutions. Historically this meant the management of primarily in-house development, data, product and engineering resources; however, with the pandemic and shifts in how technology was deployed and used within its own organization, coupled with impacts to the supply chain and resource availability, T&I needed to adapt to alternative models to maintain and accelerate pace to accommodate new client needs.

Enter technology outsourcing. And immediately as a part of that strategy, T&I’s adoption of impact sourcing through its relationship with Rural Sourcing, Inc. (RSI).

solution

Seeking an Impact Sourcing Partner

From T&I’s perspective, as impact sourcing – and all outsourcing – represented a new approach to resource delivery, the group needed to find candidates that could operate seamlessly and also at a high degree of competency, handling strategic roles within the group. T&I researched providers that were culturally and value-driven, in alignment with Colliers’ standards. The firm conducted vendor interviews, did background checks, spoke to other clients about experiences, requested formal proposals and engagement model descriptions, and involved its global procurement and regional leadership in sourcing different solutions before arriving on RSI as the right partner.

RSI targets a mix of entry-level and experienced workers, who are located in ‘Middle America’ locations where they have centers. Middle America cities and those with technology aspirations who prefer to live there have been left behind in today’s digital economy. These individuals either don’t want to move from their home town to establish a career in IT, or they wish to re-locate or return to these locations for a better quality of life, lower cost of living or proximity to family. RSI also strives for a diverse workforce, so they seek under-represented groups who traditionally might not get the right opportunities in IT.

results

Finding the Results

Colliers T&I found in RSI a sourcing partner for technology engineering that delivered cost-effective, U.S.-based resources for time zone purposes, was modeled for delivery of work virtually/was “COVID-ready,” and also aligned with Colliers key values of “doing what’s right for our clients, people and communities” and “investing in relationships to deliver enduring value,” particularly when it came to its environment, social and governance (ESG) requirements.

RSI resources have emerged as high-impact contributors to the U.S. business, which has raised the awareness that impact sourcing models such as the one RSI supplies can represent a preferred relationship solution. Impact sourcing fits into T&I’s post-COVID national model for technology resourcing extremely well, offering speed, expertise, quality, diversity, scalability, accountability, loyalty, and customer-oriented resources.

Related Case Studies
See All Case Studies
case_study
Oct 26, 2022

Innovative and Award-winning Digital Product

Our client, a Wisconsin-based financial services provider, was being acquired by a multinational conglomerate, due to the potential of their yet-to-be-launched, digital application. It would revolutionize the travel insurance industry, since at the time, if you wanted to purchase a travel insurance policy or file a claim, you’d have to do it over the phone, or in same cases, by mail.

Our product development team stepped in quickly and started meeting with the executive team to get a thorough understanding of the business goals and start building personas and fleshing out the buying cycle. They ended up developing an innovative, award-winning application with flexible, modern architecture and got it to market on-time, despite the tight timeline.

Read More
case_study
Sep 26, 2022

Modernized Applications Improve Quality of Care for Senior Citizens

Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.

Read More
case_study
Aug 30, 2022

Improved Growth and Scale Through Application Modernization

TeachTown needed to modernize their core applications and infrastructure so that as their business grew, the applications could scale with them. We brought the capabilities, mindset and cross-functional team to make it happen.

Read More
case_study
Jul 28, 2022

Regulatory Compliance Gap Quickly Closed for Large Industrial Services Provider

A leading provider of industrial services worldwide needed to fill a critical labor law compliance gap with their HR payroll processing. We created a highly usable and efficient platform to track  the massive amounts of data for its 15,000+ American employees. In just 9 months, the company reached regulatory compliance.

 

Read More
See All Case Studies