case_study
Jun 23, 2021
Rural Sourcing Helps Leading Dental Insurance Provider Cut Costs and Improve Data Integrity
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the challenge
Declining Customer Satisfaction
A leading international rental car company recognized that its manual process and paper contracts were resulting in wait times of 20 minutes, rising data entry errors, and declining customer satisfaction score.
Key Outcomes
Rural Sourcing assisted in the development of a tablet that incorporated a paperless contract.
75%
decrease
decrease in the intake and check-out time
20%
improvement
improvement in their customer satisfaction score
Overall
increase
in employee morale
Rural Sourcing listened to our challenges and helped us create a tablet-based solution that exceeded our expectations across the board. They are more than a domestic outsourcing firm, they are a partner that we can rely on.
— Vice President of IT,
International Car Company
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