challenge
A leading international rental car company recognized that its manual process and paper contracts were resulting in wait times of 20 minutes, rising data entry errors, and declining customer satisfaction score.
Rural Sourcing assisted in the development of a tablet that incorporated a paperless contract.
decrease in the intake and check-out time
improvement in their customer satisfaction score
in employee morale
Rural Sourcing listened to our challenges and helped us create a tablet-based solution that exceeded our expectations across the board. They are more than a domestic outsourcing firm, they are a partner that we can rely on.
Modernized Applications Improve Quality of Care for Senior Citizens
Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.
Improved Growth and Scale Through Application Modernization
TeachTown needed to modernize their core applications and infrastructure so that as their business grew, the applications could scale with them. We brought the capabilities, mindset and cross-functional team to make it happen.
Regulatory Compliance Gap Quickly Closed for Large Industrial Services Provider
A leading provider of industrial services worldwide needed to fill a critical labor law compliance gap with their HR payroll processing. We created a highly usable and efficient platform to track the massive amounts of data for its 15,000+ American employees. In just 9 months, the company reached regulatory compliance.
Global Logistics Company Gets to Market First With Customer-Facing Application
Our client, a global logistics company, needed to introduce a cloud-based customer-facing application to allow customers to view their scheduled trailer requests and submit ad hoc requests in the event of volume spikes. Speed-to-market was essential as none of their competitors had a similar application, so they wanted to be the first to market with it.