Automating Car Rental Checkins

the challenge

Declining Customer Satisfaction

A leading international rental car company recognized that its manual process and paper contracts were resulting in wait times of 20 minutes, rising data entry errors, and declining customer satisfaction score.

Key Outcomes

Rural Sourcing assisted in the development of a tablet that incorporated a paperless contract.

75%

decrease

decrease in the intake and check-out time

20%

improvement

improvement in their customer satisfaction score

Overall

increase

in employee morale

Rural Sourcing listened to our challenges and helped us create a tablet-based solution that exceeded our expectations across the board. They are more than a domestic outsourcing firm, they are a partner that we can rely on.

— Vice President of IT, International Car Company