Case Study

Automated Check-ins Improves Customer Satisfaction

challenge

Declining Customer Satisfaction

A leading international rental car company recognized that its manual process and paper contracts were resulting in wait times of 20 minutes, rising data entry errors, and declining customer satisfaction score.

Key Outcomes

Rural Sourcing assisted in the development of a tablet that incorporated a paperless contract.

75%
decrease

decrease in the intake and check-out time

20%
improvement

improvement in their customer satisfaction score

Overall
increase

in employee morale

Rural Sourcing listened to our challenges and helped us create a tablet-based solution that exceeded our expectations across the board. They are more than a domestic outsourcing firm, they are a partner that we can rely on.

— Vice President of IT, International Car Company
Related Case Studies
See All Case Studies
case_study
Sep 26, 2022

Modernized Applications Improve Quality of Care for Senior Citizens

Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service TM team to enhance and support our client’s legacy application.

Read More
case_study
Aug 30, 2022

Improved Growth and Scale Through Application Modernization

TeachTown needed to modernize their core applications and infrastructure so that as their business grew, the applications could scale with them. We brought the capabilities, mindset and cross-functional team to make it happen.

Read More
case_study
Jul 28, 2022

Regulatory Compliance Gap Quickly Closed for Large Industrial Services Provider

A leading provider of industrial services worldwide needed to fill a critical labor law compliance gap with their HR payroll processing. We created a highly usable and efficient platform to track  the massive amounts of data for its 15,000+ American employees. In just 9 months, the company reached regulatory compliance.

 

Read More
case_study
Jun 8, 2022

Global Logistics Company Gets to Market First With Customer-Facing Application

Our client, a global logistics company, needed to introduce a cloud-based customer-facing application to allow customers to view their scheduled trailer requests and submit ad hoc requests in the event of volume spikes. Speed-to-market was essential as none of their competitors had a similar application, so they wanted to be the first to market with it.

Read More
See All Case Studies