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Changing the Client Experience

“Change the experience” is one of Rural Sourcing’s core values, and we’re constantly striving to do just that for our clients. From establishing our team-based account management process (TBAM) for optimal client communication, to our client-focused Innovation Framework, we know that when our clients succeed, we succeed. That’s why we recently doubled down on this crucial commitment. Scott Monnig, our former EVP of Professional Services, has been promoted to the newly created role of Chief Client Officer (CCO). Scott has proven his ability to navigate complex projects by building a foundation of trust with many of our largest clients. Scott’s organization helps us deliver with more intimacy and effective communication with our clients than can be provided by offshore or nearshore organizations.

Creating a great client experience has always been at the forefront of everything we do. So how do we do it? We start by engaging our entire organization. Our colleagues are co-located in our development centers across Middle America, and by doing this, we’re not just a collection of individuals, but a true team. We bring thoughtful engagement, innovative thinking, and strong delivery; concepts that we’ve learned from 13 years as a pioneer in this space. To us, changing the experience for our clients isn’t just a turn of phrase, it’s a commitment to providing the best and brightest ideas from the best and brightest people.

In today’s fast-moving tech world, our clients require a nimble, agile approach, coupled with the ability to be proactive and respond quickly. That’s why we rely on consistent and continuous collaboration with our clients and across our six development centers. This collaboration brings fresh ideas that not only move our clients’ business objectives forward, but also results in serious growth. In other words, we don’t just do what our clients ask us to do; we enact a proactive strategy from the beginning, so they feel supported, inspired, and ready to conquer their goals, knowing they’ve partnered with the right team.

It’s because of our talented team that we’ve been experiencing serious growth at Rural Sourcing. Colleagues here, including Scott, care deeply about our clients, and work diligently to help them succeed. With the creation of his new role, I’m confident that Scott will continue to drive our value of changing the experience for our clients, and our colleagues.

 

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About the Author:

As Chief Executive Officer, Monty Hamilton leads the executive team and drives the overall strategy for Rural Sourcing. Monty is responsible for leading the strategic direction and the growth of Rural Sourcing and is leading the team in their goal to launch 10 new high-tech hubs over the next few years. Each facility will have 200 colleagues in low cost of living, high quality of life locations. He is a sought-after speaker on the outsourcing and domestic sourcing topic and has recently been featured on CNBC, BBC, NPR radio and at various industry conferences including IAOP, Gartner, Digital Georgia and others. In addition, recent articles depicting Rural Sourcing’s innovative outsourcing model have appeared in Business Week, CNN Money magazine, CFO magazine, and CIO magazine.

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