Automating Car Rental Checkins



Problem

A leading international rental car company recognized that its manual process and paper contracts were resulting in wait times of 20 minutes, rising data entry errors, and declining customer satisfaction score.


Solution

Rural Sourcing assisted in the development of a tablet that incorporated a paperless contract.

Results

75%

decrease in the intake and check-out time

20%

improvement in their customer satisfaction score

overall improvement in employee morale

Associated With:Application DevelopmentDigital Engagement Methodology

“Rural Sourcing listened to our challenges and helped us create a tablet-based solution that exceeded our expectations across the board. They are more than a domestic outsourcing firm, they are a partner that we can rely on.”

Vice President of IT, International Rental Car Company

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