Blog Posts

Creating a positive customer experience (CX) is typically an important part of a company’s product strategy, but many people don’t realize the far-reaching impact of CX on the overall business. In this article, Senior Principal Consultant Joe Dallacqua and Principal Product Strategist Ryan Finco delve into the elements of a strong CX and how they can benefit your entire business.

In an era where artificial intelligence (AI) promises to revolutionize industries and redefine competitive landscapes, generative AI stands out for its ability to create new content, from text to images, videos and beyond. This article explores the pivotal role of high-quality data in generative AI efficacy, examines the preparedness of companies for adopting these technologies and outlines essential steps for building a robust data foundation.

After 14 years, Section 1071 of the Consumer Financial Protection Bureau (CFPB) moved from the back burner in bank lending under the Dodd-Frank Act. The question about 1071 remains: will it come onto the front burner considering the legal challenges and injunctions that have delayed its implementation for years? We believe that there are many areas to consider as a bank assesses their compliance readiness, which should be driving discussions across these executive responsibilities. Read on for key readiness focus areas and questions for discussion.

The modernization of legacy applications in the healthcare industry represents a particularly acute concern, more so than in any other sector. This article explores why legacy application modernization is a significantly bigger issue in healthcare compared to other industries and outlines strategic steps healthcare organizations can take to address this pressing challenge.